I’m going to tell you the tale of my camera.
It’s an Olympus C-5050Z. It cost no small chunk of change. I used it to take most of the pictures people seem to like on this ‘blog. And it had a problem: The CCD is freaking out in total darkness (an important fact when you’re taking long exposures), and there’s a line of pixels that show up blue in every shot.
So I was thinking: I should send this thing in for warranty work. I remembered that the warranty would run out at the end of January, so I was going to put it off until after this Xmas trip.
But! Then I looked at the receipt, and I’d have to have it worked on by December 31st! So I sent it off to Olympus (Mons) in order to get the work done. I figured I’d be OK, because either the camera would get back before I left, or I could have them ship the fixed camera to Texas where I could take happy digital pictures of my happy non-digital family. Reasonable plan, right?
Wrong. They fixed it without telling me and shipped it back to me in Seattle, even though I had specified that they contact me before shipping. It was going to get to me two days after I left. In fact, their letter stating that they had fixed it came before the camera got there.
So to solve this dilemma, I enlisted the aid of my aforementioned friend (xprophet) who did me a huge favor and remailed the thing when it got to Seattle.
It came today in the mail, here in Texas. I opened it with glee! Yay! My fixed camera! First things first: Put in a memory card, set the exposure to full manual, crank it to 16 seconds, and take a RAW format image to see if they replaced the CCD… Take the card out, hook it to the laptop, pull it in, view it… THEY DIDN’T FIX SHIT.
That’s not exactly true. They replaced the LCD. Not the CCD, but the LCD. This according to the shipping order. They got my name wrong, too. The LCD! They replaced the LCD! Which wasn’t broken.
Now, I realize it’s Xmastime, so maybe they’re in a hurry or something, but this is gross incompetence. I gave them very detailed instructions in how to reproduce the problem, and they totally blew it off. I bet they didn’t even replace the LCD, and they just remailed it back to me.
Now I have to wait until Monday before I can yell at them. And by then it’ll be the 28th, and I’ll have four days to get the camera to them before they claim the thing’s out of warranty.
Olympus gets zero more business from me.